Support

Contact Us

Frequently Asked Questions

Is Miku free?

Yes, Miku is free to download and play. Optional Miku Premium subscriptions are available for additional features.

How do I contact support?

Email us at support@prasergames.com.

What data does the app collect?

Miku collects anonymous usage data and crash reports. When you use the AI chat feature, your messages are sent to a cloud AI service for processing. If you participate in community features, some data may be stored on our servers. No account or personal information is required for basic gameplay. See our Privacy Policy for full details.

My pet died — can I restore it?

No, death is permanent in Miku. The death event is an intentional part of the game design — it gives weight to how you care for your pet. You can start fresh with a new pet directly from the death screen.

How do I delete my account or data?

Your pet data is stored locally on your device and is deleted when you uninstall the app. To request deletion of any server-side data (such as feedback submissions or rate-limit counters), email us at support@prasergames.com with the subject “Data Deletion Request.” We will process it within 30 days.

What happens to my messages during AI chat?

When you chat with Miku, your recent messages (up to 15) are sent to Google's Gemini model to generate a response. Message content is used only for generating the reply and is not stored by PraserGames. Google processes the data under their Gemini API terms. See our Privacy Policy for full details.