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Frequently Asked Questions

Is Miku free?

Yes, Miku is free to download and play. Optional Miku Premium subscriptions are available for additional features.

How do I contact support?

Email us at support@prasergames.com.

What data does the app collect?

Miku collects anonymous usage data and crash reports. When you use the AI chat feature, your messages are sent to a cloud AI service for processing. If you participate in community features, some data may be stored on our servers. No account or personal information is required for basic gameplay. See our Privacy Policy for full details.

My pet died — can I restore it?

No, death is permanent in Miku. The death event is an intentional part of the game design — it gives weight to how you care for your pet. You can start fresh with a new pet directly from the death screen.

How do I delete my account or data?

You can delete your account and all associated data directly from the app: go to Settings → Danger Zone → Delete All Data. Deletion is immediate — no email required. For step-by-step instructions and a full list of what gets removed, see our account deletion page. If you no longer have access to your device, email us at support@prasergames.com.

What happens to my messages during AI chat?

When you chat with Miku, your recent messages (up to 15) are sent to Google's Gemini model to generate a response. Message content is used only for generating the reply and is not stored by PraserGames LLC. Google processes the data under their Firebase Terms of Service. See our Privacy Policy for full details.